7-days, 24-hour State of the Art Technology Call Center. Worldwide coordination of benefits and assistance services.
Redbridge worldwide Call Centers, with the advantages of extensive multilingual resources, provides VIP services 24 hours a day, 7 days a week, and handles all incoming calls for general service inquiries from members and providers throughout the world.
GENERAL SCOPE OF SERVICES:
- Medical case management
- Claims processing
- International 24/7 Call Center
- Preferred provider network access
TECHNICAL CAPABILITIES:
- Paper to EDI conversion
- Disaster recovery
- EDI routing
- Call tracking
- Ad-hoc and standard reporting
CALL CENTER OPERATIONS
Our worldwide Call Center with the advantages of extensive multilingual resources provides VIP services 24 hours a day, 7 days a week for medical and non-medical situations to individuals and groups for assistance services & emergencies for home, road, funeral or travel abroad. We handle all incoming calls including medical referrals, hospital admissions notifications and general service inquiries from members and providers throughout the world.
OFFICES: Miami, Costa Rica, Guatemala, Puerto Rico, Panama, Uruguay, Argentina and Dominican Republic.
